Adding words to our chatbot can apparently cost tens of millions of dollars. But some fear the cost of not saying please or ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

PHOENIX – When it comes to artificial intelligence, being polite can be expensive, according to an Arizona computer science expert.

And an email ... supplier that you'll be switching to them… Will they really save you money? "We're generally the cheapest or near enough: in fact, nine out of 10 Octopus customers pay less ...

We won’t list individual names in the event that we should miss someone, but to all involved - from the dispatcher to the folks doing traffic control at the LZ - we thank you for your efficiency and ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

On Major Economic Decisions, Trump Blinks, and Then Blinks Again President Trump has said his tariffs would force companies to build factories in the U.S. It’s far from clear that they will have ...