The Impact of Unclean Data and What Organizations Can Do To Address ItThe significance of data cleaning is becoming increasingly apparent. Companies and industries must manage data more efficiently ...

“Over the last 12 months, we see an acceleration in interest and opportunity where our sales managers have active projects to leverage AI for improved support and service interactions.” – Says Wai ...

In an interview with EnterpriseTalk, CEO Keshav Murugesh of WNS talks about the need for an analytics-first approach.

The concept of Automation ‘micro-factories’ supported by the local supply chains has proved to be extremely resilient during COVID-19 crisis.

Enterprise Behavioral Pairing: How AI in the Call Center Elevates the Customer Experience and Boosts RevenueCustomers increasingly expect effortless and personalized interactions with companies. As ...

How Businesses Can Achieve End-to-End Digital Service Delivery in 2021Author: Andrew Avanessian, COO at AppLearn Almost a year ago, the world was turned upside down as countries across the globe ...

Four Challenges When Driving ROI from Business AnalyticsMost business executives expect their BI programs to start delivering on ROI promises. But, they often fail to craft strategies that will yield ...

Optimizing IT for COVID-19: Why the Crisis is a Watershed Moment for Business TechnologyCOVID-19 has tested IT more than ever before. And with remote access and online collaboration now critical to ...

Centers of Excellence (CoEs) are increasingly common in enterprises as they enable teams to develop successful projects consistent with their business needs and industry requirements. Today, financial ...

Gartner forecasts double-digit growth returns as IT services spending in India grows nearly 10.7% amid the pandemic era. In the global rush towards a cloud-centric digital infrastructure, innovations ...

Organizations are now doing better at providing excellent customer experiences by utilizing cloud-native technologies like Kubernetes.

Top Four Reasons Why Digital Transformation Can FailAlthough the pandemic has accelerated digital transformation, there are several reasons why these efforts can still fail. The current crisis has ...